Discover how operations shape every industry from AI-driven innovation to the human decisions at its core. Operations Management, by Nigel Slack, Alistair Brandon-Jones and Nicola Burgess, is a comprehensive and essential guide which gives you the tools to design, deliver, and improve processes so you can boost performance in any organization. Packed with fresh case studies and examples, this edition brings theory to life and helps students connect with the real world of business. Focused on practical decision-making, this bestselling textbook takes you through the N4 DsO of Operations management: direction, design, delivery, and development. Real-world NOperations in PracticeO examples, short cases, and end-of-chapter case studies show how concepts work whilst worked examples blend quantitative and qualitative analysis. Whether you are studying for a business degree or building professional skills, you will finish with a confident, real-world toolkit for analysing operations, improving processes, and delivering results. From services to manufacturing, explore how people drive operationsand how operations drive success. Pair this text with MyLab Management MyLab is the teaching and learning platform available to support this title. By combining trusted author content with digital tools and a flexible learning experience, MyLab Management personalises learning and assessment to help improve results. MyLab Management is not included with this title. If you would like to purchase both the physical textbook and MyLab Management (which also comes with the eTextbook), search for: 9781292759456 Slack Operations Management 11th edition NMyLab PackageO which consists of: O Print textbook O eTextbook O MyLab Management
Part 1: Directing the operation
1. Operations management
2. Operations performance
3. Operations strategy
4. Managing product and service innovation
5. The structure and scope of supply
Part 2: Designing the operation
6. Process design
7. The layout and look of facilities
8. Process technology
9. People in operations
Part 3: Deliver
10. Planning and control
11. Capacity management
12. Supply Chain Management
13. Inventory management
14. Planning and control systems
Part 4: Development
15. Operations improvement
16. Lean operations
17. Quality management
18. Managing risk and recovery
19. Project management
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